1win Support

Live chat is the fastest way to connect with the support team. Click the chat icon at the bottom right corner of the 1win website or app, type your question, and an agent will respond instantly. Most queries are answered within 1–3 minutes.

• Urgent issues like login problems or withdrawal delays;
• Quick clarifications on bonus terms or bet settlements;
• Real-time help during gameplay or deposit attempts;
• General questions that need immediate attention.

Have your account ID ready before starting the chat, describe the issue clearly in your first message to save time.

For detailed queries or issues that require attachments, send an email to the official support address listed on the contact page. Include your registered email, account ID, and a clear description of the problem. You can expect a reply within 4–6 hours, though complex cases may take up to 24 hours.

• Account verification or KYC document submission;
• Payment disputes that need transaction screenshots;
• Detailed complaints or feedback;
• Issues that require escalation or formal review.

Attach relevant screenshots or documents in your first email, use a clear subject line like “Withdrawal Issue – Account ID [your ID]” to help agents prioritise your request.

Players who prefer voice assistance can request a callback through the website or dial the helpline number listed in the contact section. Phone support is ideal for users who need step-by-step guidance or prefer speaking in their native language. Callback requests are usually answered within 5–10 minutes during business hours.

• Complex account issues that need verbal explanation;
• Assistance for first-time deposits or app installation;
• Urgent matters that require immediate human interaction;
• Situations where typing is inconvenient or impractical.

Keep your account details handy before calling, choose a quiet environment to ensure clear communication.

Players can also reach the team via Telegram, WhatsApp, or official social media channels. These platforms are convenient for users who prefer messaging apps over email or live chat. Response times vary between 10–30 minutes depending on platform and query volume.

• Quick updates on promotions or bonus codes;
• Informal queries or general questions;
• Mobile-first users who prefer app-based communication;
• Players who want to stay connected while on the move.

Message from the account linked to your registered mobile number when possible, include your account ID or registered email in your first message to speed up verification.

For technical issues like app crashes, slow loading times, or browser compatibility problems, contact the technical support team through live chat or email. Mention your device type, operating system, and browser version to help agents diagnose the issue faster. Most technical queries are resolved within 30 minutes to a few hours.

• App installation errors or login failures;
• Game loading issues or frozen screens;
• Payment gateway errors or transaction failures;
• Connectivity problems during live betting or casino games.

Clear your cache and cookies before reporting browser-related issues, provide screenshots or screen recordings if possible to help the team understand the problem quickly.

High-stakes players and VIP members have access to a dedicated support channel with faster response times and personalised assistance. VIP support is available through a private email address or direct messaging platform shared after account upgrade. Priority queries are typically resolved within minutes.

• High-value withdrawal requests or payment queries;
• Personalised bonus offers or account management;
• Exclusive event invitations or rewards redemption;
• Situations requiring discretion or tailored service.

Reach out through your assigned VIP contact for the fastest service, mention your VIP status or tier in your message to ensure priority handling.