1win Privacy Policy

1win processes personal data in accordance with applicable data protection laws in India. The platform collects information necessary to provide online casino, sportsbook, and related services while maintaining the highest standards of confidentiality and security. Users retain full control over their personal information and may exercise their rights at any time.

The following types of data are collected and processed:

1. Registration details including full name, date of birth, email address, and contact number.
2. Identity verification documents such as Aadhaar card, PAN card, passport, or driver’s licence for compliance purposes.
3. Financial information including payment method details, transaction history, and deposit or withdrawal records.
4. Account activity data such as login times, IP addresses, device information, and browsing behaviour on the platform.
5. Marketing preferences and communication history to tailor promotional offers and updates.
6. Geolocation data to ensure compliance with jurisdiction-specific regulations and service availability.
7. Customer support interactions including chat logs, emails, and phone recordings for quality assurance.
8. Technical data such as browser type, operating system, and cookies for platform optimisation.
9. Responsible gaming records including self-exclusion preferences, deposit limits, and session duration.
10. Any additional information voluntarily provided by users through surveys, feedback forms, or promotional activities.

Users have the right to access, correct, update, or request deletion of their personal data at any time. The platform also provides the option to withdraw consent for marketing communications or data processing activities that are not legally required. Requests can be submitted through the account settings or by contacting customer support.

1win implements robust technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. The platform complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as international best practices in data protection and privacy.

1win uses personal data collected from users in India to deliver, improve, and personalise online gaming and betting services. The processing of information is carried out lawfully, transparently, and solely for the purposes specified at the time of collection or as permitted by applicable regulations. All data handling activities are conducted with user consent and in compliance with local legal frameworks.

The platform processes personal information for the following purposes:

1. Account creation, management, and authentication to ensure secure access to services.
2. Processing deposits, withdrawals, and other financial transactions in a timely and accurate manner.
3. Verifying user identity and age to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
4. Monitoring gameplay, betting patterns, and account activity to detect fraud, suspicious behaviour, or policy violations.
5. Providing customer support, responding to enquiries, and resolving disputes or technical issues.
6. Sending promotional offers, bonuses, newsletters, and updates about new features or services based on user preferences.
7. Conducting analytics to understand user behaviour, improve platform functionality, and enhance overall user experience.
8. Ensuring compliance with applicable laws, regulations, and licensing requirements in India and other jurisdictions.
9. Implementing responsible gaming measures such as self-exclusion, deposit limits, and session reminders.
10. Protecting the security and integrity of the platform by preventing unauthorised access, hacking, or other malicious activities.

1win maintains a lawful basis for all data processing activities, whether through user consent, contractual necessity, legal obligation, or legitimate business interests. The platform is committed to transparency and ensures that users are informed of any changes to data processing purposes or practices.

Users can view, update, or correct their personal information at any time by logging into their account on the 1win platform. The account settings section allows users to modify contact details, payment methods, communication preferences, and other relevant data. If users wish to delete their account or request complete removal of personal data, they may submit a request through customer support, subject to legal retention requirements and ongoing transaction obligations. By continuing to use the services, users consent to necessary security checks, including identity verification procedures and authentication protocols, to protect account integrity. Payment information is securely processed by authorised electronic service providers and third-party payment processors, who are bound by strict confidentiality and data protection standards. 1win is committed to maintaining the highest level of user privacy and data security, ensuring that all information is handled responsibly and in accordance with applicable laws in India. The platform employs encryption, access controls, and regular security audits to safeguard personal data from unauthorised access, disclosure, or misuse.

1win services are strictly intended for individuals aged 18 years and above, in compliance with Indian gambling and data protection laws. The platform does not knowingly collect or process personal data from minors. However, due to the nature of online registration, the operator cannot independently verify the age of all users without reviewing official identity documents during the KYC process.

The following measures are in place to protect minors:

1. All users are required to confirm that they are 18 years or older during registration.
2. The platform conducts identity verification checks that include date of birth validation through government-issued documents.
3. If a parent or guardian discovers that a minor has created an account or provided personal information, they must immediately contact customer support.
4. Upon receiving verified proof that an account belongs to a minor, 1win will permanently delete the account and all associated personal data.
5. Any funds deposited by a minor will be refunded to the original payment source after account closure, subject to verification.
6. The platform continuously monitors account activity and employs algorithms to detect unusual patterns that may indicate underage use.

1win may transfer, store, or process personal data outside India in jurisdictions where the platform’s service providers, payment processors, data centres, or business partners operate. By registering and using the services, users explicitly consent to such international data transfers. The platform ensures that all third parties handling personal information adhere to strict confidentiality agreements and implement adequate safeguards to protect user data in accordance with applicable laws.

Key points regarding international data transfers:

1. Personal data may be transferred to countries within the European Union, the United Kingdom, or other jurisdictions with robust data protection frameworks.
2. All service providers and partners are contractually obligated to maintain the same level of data security and confidentiality as 1win.
3. Data transfers are conducted using secure encryption protocols and in compliance with cross-border data transfer regulations.
4. Users have the right to request information about the specific jurisdictions where their data is processed or stored.
5. The platform continuously monitors international data protection standards and updates its practices to align with evolving legal requirements.
6. In the event of any data breach or security incident involving transferred data, users will be notified promptly in accordance with applicable laws.

This Privacy Policy includes disclaimers that may clarify, limit, or modify the scope and effects of certain provisions contained herein. These disclaimers become binding upon the user at the moment of acceptance of the policy, which occurs during registration, when ticking the consent box, or through continued use of the platform. Users are advised to read all disclaimers carefully, as they form an integral part of the contractual relationship between the user and 1win.

Important legal disclaimers include:

1. The platform disclaims liability for data breaches or security incidents caused by user negligence, such as sharing passwords or failing to secure devices.
2. 1win is not responsible for the privacy practices or content of third-party websites, services, or payment processors linked to or integrated with the platform.
3. The operator reserves the right to disclose personal information when required by law, court order, or regulatory authority in India or other applicable jurisdictions.
4. Users acknowledge that no data transmission over the internet is completely secure, and they use the platform at their own risk.
5. The platform disclaims any liability for indirect, incidental, or consequential damages arising from the use or inability to use services, including data loss or unauthorised access.
6. 1win may update, modify, or discontinue certain features or services without prior notice, which may impact the collection or processing of personal data.

Cookies are small text files stored on a user’s device when visiting the 1win platform. These files enable the website to recognise returning users, remember preferences, and provide a more personalised experience. The platform uses cookies for various purposes, including website performance analysis, user behaviour tracking, session management, and targeted advertising. Cookies help improve site functionality by collecting statistical data on page views, navigation patterns, and feature usage. They also enable the platform to deliver relevant promotional content and tailor the user interface to individual preferences. Most cookies used by 1win are retained for a period of one year from the date of placement, although some session cookies may expire upon closing the browser. Users can manage or disable cookies through their browser settings, but doing so may limit access to certain features or reduce the overall functionality of the platform. By continuing to use the services, users consent to the use of cookies as described in this policy.

By registering an account, accessing the platform, or using any services provided by 1win in India, users expressly acknowledge and accept the terms of this Privacy Policy in full. Continued use of the platform following any updates or modifications to the policy constitutes ongoing acceptance of the revised terms. The most recent version of this Privacy Policy supersedes and replaces all previous versions, and users are encouraged to review the document periodically to stay informed of any changes. The platform reserves the right to update or amend this policy at any time to reflect changes in legal requirements, business practices, or service offerings, and such updates will be published on the website with the effective date clearly indicated.

1win may share personal data with trusted third-party service providers, business partners, or regulatory authorities under specific circumstances, including legal obligations, contractual requirements, dispute resolution, or fraud prevention. When personal information is disclosed to external parties, users will be informed of the identity of such parties if they are listed on the platform, or otherwise notified of the purpose and scope of the disclosure. By providing personal data and using the services, users consent to such sharing arrangements.

The following outlines third-party data sharing practices:

1. Payment processors and financial institutions receive transaction details necessary to process deposits, withdrawals, and currency conversions.
2. Identity verification services and KYC providers access submitted documents to authenticate user identity and comply with regulatory requirements.
3. Marketing and analytics partners may receive aggregated or anonymised data to improve advertising effectiveness and measure campaign performance.
4. Customer support platforms and communication tools process user enquiries, chat logs, and correspondence to deliver timely assistance.
5. Cloud storage providers and data hosting services store personal information on secure servers located in various jurisdictions.
6. Legal authorities, law enforcement agencies, or regulatory bodies may request access to personal data in connection with investigations, court orders, or compliance audits.
7. Affiliates, subsidiaries, or business partners within the 1win corporate structure may access data for internal business purposes, subject to the same confidentiality obligations.
8. In the event of a merger, acquisition, or sale of business assets, personal data may be transferred to the acquiring entity, and users will be notified of such changes.

The 1win platform may contain hyperlinks to third-party websites, affiliate sites, payment gateways, or external services that operate independently and maintain their own privacy policies. These external sites are not controlled or monitored by 1win, and the platform bears no responsibility for their content, data handling practices, or security measures. Users are advised to exercise caution and review the privacy policies of any external websites they visit through links provided on the platform.

Key considerations regarding external links:

1. Third-party websites have their own terms of use and privacy policies, which may differ significantly from those of 1win.
2. The platform does not endorse, verify, or assume liability for the accuracy, legality, or safety of any content or services provided by external sites.
3. Personal data submitted to third-party websites is governed by their respective privacy policies, not by this document.
4. Users are responsible for protecting their own information when navigating to external sites, including verifying the legitimacy and security of such sites.
5. 1win disclaims any liability for damages, losses, or data breaches resulting from interactions with third-party websites accessed through platform links.
6. The inclusion of external links does not imply any affiliation, partnership, or endorsement unless explicitly stated.
7. Users should ensure that their devices have up-to-date antivirus software and security settings when visiting external sites.
8. Any disputes arising from the use of third-party websites must be resolved directly with the respective site operators, without involving 1win.